Abc Warehouse - Wont honor " Assurance Policy" (price guarantee)
Update by user Oct 30, 2014
Don't know why the review shows 4 stars, I only gave it 1
Original review posted by user Oct 29, 2014
Lowest price Guarantee my butt! I saw an item in their weekly flyer for a Dash Cam I was interested in, sale price was $69 , the exact same item on ebay was $12.85, I printed the page from ebay, took it to the store, showed the guy in electronics, who acted at first like he was going to match the price until he saw it was an ebay seller, then he told me that ebay is not a certifiable seller. Went on ABC's web site & sent in a complaint & received this response, "Joe Brewster
To Me Oct 23 at 5:39 PM
He wanted us to sell him a $79 camera for an eBay price of $12 !!!!!!!
What a joker
Sent from my iPhone"
When I questioned them on the response I was told that ebay is a not brick and mortar certifiable retailer, besides I wouldn't even get a factory waranty even afdter I showed them the ebay ad "All the products we are selling include factory warranty, don't cover items that have been abused, burned and damaged in any form." They flat out refuse to honor their " Assurance policy" which reads "We are so sure that our deals are better, that we issue you a $1000 Assurance Policy that assures you WE BEAT ALL DEALS or you receive a thousand dollars." All I got was "randy novenske
To Me Oct 23 at 7:44 PM
Dear Mr. Waldroup: I apologize if Mr.Brewster was less then professional,
I understand that you were asking for our salesman to match a price off EBay which is not an "authorized dealer" of new products as our price assurance policy stipulates for the ability to have the price beaten. ..
Respectfully, Randy Novenske Region Manager"
No price match, no thousand dollars.
Save your self the head aches, most of their stuff is factory refurbished anyway. Do your shopping at Sears or Lowes Or Home depot even Walmart.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.