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I purchased a Hotpoint washing machine (floor model) from The Elkhart, IN- Concord Mall store on 1/14/18, I got the machine home, hooked it up, found a myriad of problems with the machine, never did wash a load of laundry. On Saturday, 1/21/18, I loaded it into my truck & went to the store to attempt to exchange it.

After reading all the negative reviews, I was prepared for a battle. I took the washer in to the store, & was most pleasantly surprised... The lady at the counter was very nice, wrote down the list of issues with the machine, & the Manager was very courteous & asked if I would like to exchange for the same model, or an Amana that was the same price. I chose the Amana, fearing similar problems with another Hotpoint.

I was brought out the Amana, a very nice young man helped me load it in my truck, & I was on my way in less than 20 minutes. The Amana is working like a champ.

My hat is off to the Staff @ The Elkhart store... CONGRATS!

Reason of review: Good customer service.

Abc Warehouse Pros: Excellent, Prompt customer service.

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