Abc Warehouse - Extended Warranty Lie
I purchased an LG washwer/Dryer in the Elkhart, In. store.
I Never buy extended warranties but the store manager said that after 5 years, if I had no problems with the appliances and the warranty was not used, ABC Warehouse would refund the total cost of the warranty. It's been 5 years, did not use warranty, I called to ask proceedure on refund and was told, "bring in your invoice & we give you a STORE CRDIT FOR HALF THE AMOUNT PAID. There was no mention initially of a store credit and I was flat out told I would receive a full refund.
They are trained to lie and ***. Stay away.
Monetary Loss: $186.
Location: Elkhart, Indiana
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Comments
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Definitely get everything in writing. If it sounds to good to be true, it usually is.
If you don't have a paper trail to back you up, it's your word against theirs and they'll win. I have to agree that there are a few honest salespeople there but they're few and far between. ABC does have good prices if you know what you're looking for and aren't afraid to hard negotiate with the salesperson.
Just don't let them *** you into an upsell or their crummy "extended warranty." The secret is to be an educated consumer - know the competitors prices, the specs of what you want to buy, and keep your smartphone handy to comparative shop while in their store. They hate it when you pull up a lower price on your phone, but that forces them to beat the price or lose the sale!
I just bought a washer still waiting for it special order. always ask to talk to Susanne she does not lie.
I was told if I did not use the warranty i would get a instore credit of 25.00 for 105.99 warranty if I did not use it. Yes you are right others do lie at abcware house but I have never had a problem when dealing with Susanne...knock on wood :)
As a past salesman for ABC, management encouraged lying to the customer. They also condoned and acceptence of (known) fraudulent credit cards.
The motto at ABC is "Get It Into the Customer's House or Hands" !! You have to get everything in writing at the time of purchase and have them print it on the receipt.