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1.0

I was absolutely appalled by the horrid service my family and I received from the ABC Warehouse Dearborn store. For Christmas, my family bought a 42 inch flat screen TV and a pair of Sony Headphones for my 80 year old father.

We bought these on December 9 and were never told of any 10 day return policy. The headphones do not work and we have had 3 different electronics experts out to the home to try and get the headphones to work (they do not work). We went back to the Dearborn store on Sunday 12/27 with the receipt and all paperwork, except the box (my father threw this away). I have never had such poor customer service in my life!!!

We asked for a pair of headphones that work (after spending more than $500 in electronics) - Kamren Hamed proceeded to tell me that we only had 10 days to return anything, regardless of whether it was a Xmas present or not. Then he told us we must have the packaging, then Tony, the Manager told us we just need the receipt (which we had). When he realized I had the receipt along with all the other paperwork and plastics, he changed his tune and said we must have the packaging also ("Sony is very particular about only taking returns with the box") - bottom line, ABC Warehouse has used every excuse in the book to not solve our problem and provide a pair of headphones that actually work for an 80 year old man. I, and our extended family, will NEVER, EVER shop in ABC again - we never would have had this issue with Best Buy, this poor level of customer service is absolutely unprecedented.

My next email will be to Sony directly (to find out if this is their stance on customer service as well - I highly doubt it!), then to the Better Business Bureau and any other consumer reporting agency that I can find to alert other consumers of the deplorable service of ABC and the unwillingness to stand behind the products you sell.

Enough is enough - if I can keep others from making the mistake of shopping at ABC, I will feel like some good came out of this poorly handled event.

Sincerely, Mike C

Reason of review: Damaged or defective.

Monetary Loss: $80.

Preferred solution: Deliver product or service ordered.

Abc Warehouse Cons: Customer service, Customer service warranty department, Poor quality.

Location: Dearborn, Michigan

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Guest

Why not just tell them to keep the box from the new set of headphones? Then they can return them to sony. You don't need the box.

Guest

As a former employee of ABC I have to call B.S. on your alleged "mistreatment".

Its not ABCs fault that your 80 year old father threw away the box that is always needed for a return.

Furthermore, on the bottom of all receipts in the small electronics department, it CLEARLY states in ALL BOLD CAPITAL LETTERS that a receipt and ALL PACKING MATERIALS are required for a return. Nice try blasting the internet with your propaganda.

I am reporting you to butthurtconsumers.com

Ayonna Hiz

If you have Facebook will you please go to the website below...

https://www.facebook.com/abcwarehouse/

Will you please private message me your contact information so that I can pass it along and have the issue resolved. If you do not have Facebook please Email Social@abcwarehouse.com with the issue or our Heartline (800)336-1888

Thank you,

ABC Warehouse Employee.

Ayonna Hiz

Mike C,

If you have a Facebook will you please go the website below

https://www.facebook.com/abcwarehouse/

Will you please private message me your contact information. I will pass along this information so that this issue will be resolved.

Thank you,

ABC Warehouse Employee.

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